The White House recently announced the launch of a new website, data.gov, that will bring together more than 200,000 datasets from the federal government.

These raw data can be downloaded and analyzed by any user.

What’s the big deal?  For online marketers, government data can be incredibly useful for getting information about a wide range of markets.

The site will also offer widgets that can be embedded on websites or blogs, or in social networking profiles.

We’ll be tracking the availability of datasets on the site and providing information, as well as some analysis, inside the MySurveyExpert membership site.

You’ve given us some AWESOME questions in response to our video offer and contest. (And if you haven’t put a question up yet, go here: http://www.siteproweb.com/survey-question to put a question up, get 20 free videos, AND a chance to win a cool prize!)

Several of you asked,

How can I get people to respond  to my survey?

That’s a REALLY important question, because it’s ABSOLUTELY CRITICAL to get as many responses as possible to a  survey.

Why?  Because it increases the chances that your sample–the group of people who respond–will be representative.

In other words, you want the people who respond to look as much as possible like your customer base as a whole.  The more responses you get, the better the chance that you represent your customer base well.

So how do you do that?

Some of the videos we’ve put up will give you some useful information about this, but here are some of the key things.

To get response:

1. First and foremost, you get response by showing your customers “what’s in it for them” in taking your survey. It needs to be ALL about them, so that they see why they should spend time and effort to give you information.
2. You do that in many ways, but 2 of the key ways are to (a) offer incentives for taking the survey (such as, everyone who takes it gets a free report AND a chance to win something cool, like an iPod) and (b) designing the survey so that it reads as if it’s about THEM, not about YOU and how YOU can make more money. If you do that, you WILL make more money, because you’ll get the information you need.
3. Write a good survey! If you learn how to write clear, effective questions, to make your survey a conversation, and to report results to your customers and show them how you’re using the data, they’ll learn over time that your surveys are worthwhile. That takes some skill, but you’ll be surprised how fast you can learn to do good surveys, particularly with the simple recipe we’ve put together.
4. Send multiple invitations to do the survey.
5. Show your customers how you put the information they give to work to give THEM more value.

There are just some of the techniques we’re teaching.  To get the whole system, go here.

Online sales stood out as the most positive news in recently-released economic indicators–but the news wasn’t good for “web-only” marketers.   And it may well be that a customer satisfaction questionnaire, as part of a solid web site survey system, may be what they need to compete successfully.

The latest figures for the first three months of 2009 show that online retail sales climbed by an average of 11%, with more than half (58%) of the 80 firms surveyed reporting increased online sales, compared to the same period in 2008.

That’s great news, interpreted by some analysts as indicating increased consumer confidence.

But the picture for those of us who market only online isn’t nearly as rosy.  A whopping 60% of “Web-only merchants” reported declining sales.

What’s going on–why are the “Web-only” merchants losing out?

One explanation is that, as more merchants moved online in the economic downturn, some online marketers found themselves unprepared for the increased competition.  The things that worked in the past just weren’t working anymore.

This clearly suggests that many online marketers need to “step up their game.”  And one key way to do that is to make sure that you’re listening to your customers and your prospects.

The simple fact is that they have a lot to tell you.  They can tell you

• what products they want–and what they’ll pay for those products;
• how they like the products and services you’re selling now and what you need to do to improve them;
• how they like your customer service,
• what they want to hear from you in your newsletters and ezines, how they want the information delivered, and how often they want to hear it, and they’ll give you
• referrals, prospects who are “pre-qualified” because they’re like the customers who are already buying from you.

And that’s not all.  If you put a survey system in place and learn how to do a good job of interpreting survey data, you’ll get three forms of proof that will convert prospects and turn them into customers who will buy from you, over and over again.  If you start doing websurveys regularly in your business, you can produce

• hundreds of testimonials quickly, easily, and cheaply, stories that will show how your products and services work and why;
• case studies–stories that stick because they show your prospects exactly how your product or service solved their problems, eased their pain, and
• the gold standard–statistical PROOF that show your products work and your services change lives.  The proof that only comes from surveys.

And you think the successful online marketers, the ones whose sales are UP in the first quarter of 09, don’t know that, you’re wrong.  I just got 3 surveys last week for products and services I purchased from one of the top online marketers, a true “guru” that has continued to make millions, throughout the recession.

Clearly, HE knows the secret.  He’s getting Survey Monkey data on every single product and service he sells and even some of the things he gives away!  He has a survey system in place that includes a client satisfaction questionnaire or customer satisfaction questionnaire on everything that goes out his door, because he KNOWS it works.

And you want to know the best part?  It really isn’t that hard to do.  We’re about to launch a product that will give you a questionnaire template for every survey you need to do in your business.  And we’re going to show you exactly how to put those questionnaire templates together into a survey system that will let you blow your competition away.  So if you don’t know what a Likert survey is or you’re confused by any of the other buzzwords, no worries–we’ve done the work for you.

We’re going to show you how to go about interpreting survey data, too.  How to minimize measurement error in survey data.  How to put an intake questionnaire in place for your coaching programs–the list goes on and on.

The product will be released in just a few short weeks.  But if you want to get started right now, just sign up for our free e-course.  And check back at the blog for all the valuable free content we put out every week.

You CAN compete, you CAN be one of the marketers who succeeds wildly, even in the midst of this recession.  Don’t be left behind in the competition.

So you’ve gone and done it–you sent out a market research questionnaire, a customer satisfaction questionnaire, or some other sort of survey.  Now you have these Survey Monkey data staring at you and you have NO earthly idea what to do with them.

Don’t despair, there IS a way to make sense of all this.

And if you do your job well, the results will be amazing.  One of my clients said recently that interpreting survey data on her customers was like focusing a camera lens, so that she now had a crystal-clear image.

How do YOU get that crystal-clear image?

The simple fact is that the better job you did of WRITING the survey and planning the analysis, the easier the job of INTERPRETING the survey data will be. More about that later.

But for the moment, let’s assume you wrote a stellar survey and let’s think about how best to make the most of the results.

Let’s break it down into five simple steps:

First, look at the overall data and response.

Here are some of the questions you should ask in this step:

• How many people completed the survey?
• How does that compare to the target group–the number of people on your e-mail list, for example?
• What was the response rate?  (To figure this out, just take the number of people who completed the survey and divide that by the number who opened the survey invitation).
• What was the average amount of time that people spent taking the survey (in other words, did people take it seriously or did they seem to fly through the questions)?
• Who responded–what does the breakdown look like, in terms of age, gender, type of business, etc?  How well does it represent your target group (for example, your customer base or e-mail list)?

Second, look at the answers to your key questions or “outcomes” in the survey.

If this is a product creation survey, for example, what % of the respondents said they’re very interested or somewhat interested in the product–and what % said they’re not interested AT ALL?  Of those who are interested in the product, what kinds of things do they want to see in the product?  How would they like the product delivered?  What are they willing to pay for it?

Third, see how those things “break” by demographic characteristics.

Are men more interested in the product than women?  Are “newbies” more or less interested than people who’ve been in business longer?  This starts to give you a good sense of who’s most likely to buy the product and at whom you need to target it.

Fourth, what do the open-ended questions tell you?

Ideally, your survey should rely mostly on closed-ended questions, because these are the easiest for your customers to answer and also the easiest to analyze.  But it’s good to include a few open-ended questions–to pick up on the nuances and meaning that closed-ended questions miss, to get the “language” your customers are using, and to pick up some things you might not have captured with your closed-ended categories.  Read through those comments, first looking for themes in the comments, then looking for how widespread those themes are, and finally summarizing what you’ve learned from these questions.

Fifth, draw up your “action items.”

Based on the results, compile your “to do” list.

• If it seems clear that there’s strong interest in the product you’re creating, that’s great.  Draw together everything you can to draw your “road map” for creating the product–and then follow that map.
• Chances are you also learned some things about your customers you didn’t know.  Make a list of those things and particularly note things you want to explore further in future surveys.
• Note the things that don’t seem to make sense, any things in the results that have you “scratching your head.”  These are things you might want to explore on your blog or even in conversations with some of the survey respondents (you can also select respondents with the “interesting” or “unexpected” answers and offer them a free report or a discount coupon in exchange for talking with you).

After you’ve gone through these steps, you should have good information that you can put to work in your business.  You’ll be amazed at the wealth of data that even a short survey can provide and the many ways in which you can use them.

In addition to interpreting the survey data, you should also note things you learned from doing the survey:  things you learned about writing the survey, lessons from the process of administering it, things you’d do differently next time.

And don’t forget to look carefully at your customers’ comments and feedback about the survey.  It’s always a good idea to include an open-ended question, at the end, that lets customers tell you what they liked and what they didn’t.

You can expect that a few customers will always say that the survey is too long or they disliked something about it.  But if you find large numbers of people saying those things, or complaining about a particular question, you should certainly consider that when you design your NEXT survey.

Follow these steps to interpreting survey data and you’ll begin to get inside your customers’ heads in a way you never imagined possible.  And once you do that, your profits will explode.

The latest survey predictions on ad spending aren’t good news–unless you’re in online marketing. For us, the picture is increasingly rosy.

Some of the heaviest hitters in the advertising world are predicting surprisingly large, and larger-than-expected, declines in ad spending. GroupM predicted a 4.4% decline, worldwide, in 2009; Carat Insight forecasts a 5.8% drop, and Zenith Optimedia revised its previous prediction of a .2% in ad spending to forecast that ad spending will plummet by 7%. These predictions represent declines in spending on ads for print media, TV, and radio ads.

The bright spot? Spending on Internet ads is projected to rise by 8.6% this year. If that estimate proves accurate, then Internet advertising will make up more than 12% of global ad spending.

This means that it’s more important than ever to understand your market. Because, while these numbers mean that the market for Internet products will likely remain strong, the competition to get your message heard and to convert prospects will be increasingly fierce.

Your most potent weapon in that competition is information. Now more than ever, knowing how to do a good market research questionnaire, customer satisfaction questionnaire, and how to go about interpreting survey data are absolutely critical.