Customer Surveys: New Series to Answer your Questions
Posted in Main Content and tagged with customer acquisition, customer questionnaire, customer retention, customer satisfaction surveys, customer surveys on 03/31/2010 10:41 am by admin
By Jeanne Hurlbert, PhD
Today, we’re starting a new series on the blog to answer some of your most common questions about surveys–everything from “Why surveys?” to “how many responses do I need?” to “how can I use surveys to build my list?
We’re going to begin with the most basic question we get: “Why surveys?”
Well, the answer is straightforward: Surveys make money, pure and simple.
Top marketers, Fortune 500 companies, bestselling authors–they’ve all been doing surveys for decades to convert prospects, create products to order, and much more.
Here are 10 ways you can follow their example and make money with surveys:
1) Create products to order: My partner, Mike Koenigs, calls product creation surveys the “million dollar strategy,” a sure-fire way to create products your customers will beg to buy. After all, if you ask your customers and prospects what they want, create it for them, then tell them you’ve done that, don’t you think they’ll be invested in your product or service and BUY it?
2) Convert prospects with quizzes: Probably the second biggest problem our customers tell us about is that their prospects don’t convert. One awesome way to increase those conversions is to use quizzes. These work like gangbusters because they’re interactive, engaging, and FUN for the customer. Plus, we’re teaching our customers how to give a customized recommendation for their products and services in the quiz, which will really help ramp up your conversions.
3) Develop a membership site: We’ve designed a template for gauging interest in a membership site, finding out what content your customers would like in it, and what they’re willing to pay. It’s the same logic as creating products to order and it works great. We used this for one of our customers and she had an absolute formula for creating her membership site!
4) Segment your list: Surveys can give you the information you need to segment your list, so you can tailor messages, offers, and products to particular customers. That means you can send different messages to men and to women, to frequent buyers as opposed to those who don’t buy as often, to people in areas that have been hard hit by the economy. This one technique can increase your click throughs and conversions by as much as 45%!
5) Get testimonials: Surveys can get you awesome testimonials quickly, easily, and inexpensively. We have an awesome technique, a testimonial generator we used to get as many as 190 responses for one of our clients!
6) Prove it: Testimonials are just one form of proof. You should be getting 2 more: case studies and the gold standard, statistical data that PROVE your products work, your services change lives. Surveys can give you all 3 forms of proof and the UNIQUE advantage of surveys is that it can get you those statistical data. And those statistical data will give you the information you need to comply with the FTC guidelines on testimonials.
7) Keep them happy: To keep your business growing and thriving, you’ve got to know when your customers are satisfied. Customer satisfaction surveys do that job for you, giving you an ongoing stream of information about your key products and services. What’s more, they’ll tell you when your customers AREN’T satisfied, so you find the ticking time bombs in your business BEFORE they explode.
8) Build Your List: Surveys can let you build your list, in a number of ways. If you partner with someone else who has a list, you can collaborate on a survey and build your list. If you put a quiz out and use video and social media to drive traffic it, that’s another way surveys can generate leads and build your list. We’ll have more for you, so stay tuned.
9) Create an autoresponder series: When you do product creation surveys, or if you just do simple one-question surveys to find out your customers’ biggest problems or pain, you can take that and create an autoresponder series that addresses their questions and shows them how your products and services will let them take the next step to solving their problem or easing their pain.
10) Get an instant product: That’s right, we’re even using survey technology to create instant products you can have up and running on your site, generating money on autopilot, in as little as 2 weeks! Stay tuned to find out how.
These are just some of the ways surveys can make money for you. Over the next few weeks, we’re going to go into all these topics and more, in great detail. This is awesome content that isn’t being put out anywhere else in the Internet marketing space, so stay tuned!






April 15th, 2010 at 2:40 pm
Hi Jeanne,
You and Mike are putting together some incredibly powerful methods of differentiating ourselves from other “Internet” Marketers who are going to brick and mortar companies and offering to assist them. They really don’t need another “yellow pages” to be part of.
Between the 10x10x4 market domination formula and the survey service, business should be able to effectively lock out their competition.
And we’ll get to earn a very nice fee for helping them do so. Thanks for all you two are doing.
Joe
April 18th, 2010 at 8:43 pm
Hi Joe,
Thanks!! That’s the plan: to help businesses really take off. We know all this works, we have the proof. Mike and Rocket have put together an awesome tool for leads and rankings. Online marketers have been making a fortune off of surveys for a long time but no one has been teaching folks how to do that piece, until now.
We’re thrilled to have people like you on board, because this thing is going to skyrocket. Thanks so much for seeing the opportunity.
Best,
Jeanne